Damaged Orders

Did your order get damaged during delivery? Our policy for this differs per country. Below, you can read what you can do about a damaged order.

 

Shipping Insurance - The Netherlands (PostNL)

Did you buy a shipping insurance with us? In that case, your order is insured against any damages that occur during shipping. Can you prove that your order was delivered broken (with for example some pictures or a video)? Then we will re-send the damaged goods. If those are no longer in stock, we will offer you an alternative.

 

Shipping Insurance - Belgium (bpost)

Did you buy a shipping insurance with us? In that case, your order is insured against any damages that occur during shipping. Orders from Belgium are sent and insured by bpost. Did your order get damaged? Make a complaint at your local post office. They will help you further. 

More information: http://www.bpost.be/nl/faqs/faq/beschadigde-zending

 

Shipping Insurance - Germany (DHL)

Did you buy a shipping insurance with us? In that case, your order is insured against any damages that occur during shipping. Orders from Belgium are sent and insured by DHL. Did your order get damaged? Make a complaint at your local DHL post office. They will help you further. 

More information: https://www.dhl.de/schadensanzeige

 

Shipping Insurance - other countries (including the United Kingdom, Spain, Italy, France, etc.)

Did you buy a shipping insurance with us? In that case, your order is insured against any damages that occur during shipping. Please contact us for more information.


No Shipping Insurance

Did you not buy a shipping insurance? In that case, there is nothing we can do for you in case of damaged goods.


More information on the Shipping Insurance

Click here to read more about our shipping insurance.

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